Privacy Policy & Terms of Use

Acceptance of Terms

By accessing or using JNPMentalhealth.com, you agree to be bound by this Privacy Policy and our Terms of Use. If you do not agree, please do not use the website.

About JNP Mental Health

JNP Mental Health, operated through JNP Health Group LLC, is a telehealth-only psychiatric practice providing outpatient mental health services including comprehensive psychiatric evaluations, medication management, and ongoing care.

Services are delivered exclusively via secure, HIPAA-compliant telehealth platforms. This website serves informational and administrative purposes only and does not constitute medical advice.

No Medical Advice

All content on this website is for general information only and is not a substitute for professional medical or psychiatric advice, diagnosis, or treatment. Always consult a qualified healthcare provider for your individual needs.

Information We Collect

• Full name, phone number, email address, and mailing address
• Date of birth, gender, and other demographic details
• Insurance information and billing details

As a HIPAA-covered entity, we collect Protected Health Information necessary for telehealth services, including:

• Psychiatric and medical history
• Current symptoms, diagnoses, and treatment plans
• Progress notes, medication records, and clinical communications
• Information shared during telehealth sessions

• IP address, browser type, device information, and operating system
• Website usage analytics, pages visited, and session duration
• Cookies, pixels, and similar tracking technologies

• Audio and video streams (if applicable and with consent)
• Session metadata, connection logs, and technical troubleshooting data
• Secure messages or documents exchanged through our telehealth or patient portal systems

How We Use Information

We use collected information solely for:

• Providing and coordinating high-quality telehealth psychiatric care
• Treatment, payment, and healthcare operations (TPO)
• Scheduling appointments, sending reminders, and care coordination
• Billing, insurance claims processing, and reimbursement
• Improving our website, telehealth platforms, and patient experience
• Meeting legal, regulatory, and compliance obligations (including HIPAA)

How We Share Information

We do not sell your personal or protected health information. We may share information only when permitted or required under HIPAA and applicable law with:

• Other licensed healthcare providers involved in your coordinated care
• Insurance companies, billing services, and payment processors
• Trusted HIPAA-compliant business associates (EHR providers, telehealth platforms, secure messaging services, etc.)
• Legal or governmental authorities when required by law, court order, or to prevent imminent harm

Data Security

We maintain robust safeguards to protect your information:

• End-to-end encryption for telehealth sessions and data transmission
• Secure, HIPAA-compliant electronic health record (EHR) and patient portal systems
• Role-based access controls, multi-factor authentication, and audit logging
• Regular staff training on privacy and security protocols

While we use industry-leading protections, no system is completely infallible. You acknowledge that data transmission over the internet carries inherent risks.

Your Rights (HIPAA)

You have the following rights regarding your Protected Health Information:

• Access and obtain copies of your records
• Request amendments or corrections
• Request restrictions on certain uses or disclosures
• Request confidential communications (e.g., alternative contact methods)
• Receive an accounting of disclosures
• File a complaint with us or the U.S. Department of Health and Human Services without fear of retaliation

To exercise any rights, contact us using the details in Section 22. We respond to verified requests promptly.

SMS, Email & Electronic Communications

By providing your contact information, you consent to receive communications (including text messages) for:

• Appointment scheduling and reminders
• Treatment-related updates and care coordination
• Billing and payment notifications

Message and data rates may apply. Reply STOP to opt out of SMS. You may also opt out of email communications at any time.

Cookies and Tracking Technologies

We use essential cookies for website functionality and analytics tools to understand usage and improve services. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact site functionality.

Third-Party Links and Services

Our website may link to third-party resources. We are not responsible for their privacy practices. When using external telehealth or payment platforms, their separate privacy policies apply.

Data Retention and Breach Notification

We retain information as long as necessary for treatment, legal, and business purposes, in accordance with Florida and federal laws.

In the event of a breach of unsecured PHI, we will notify affected individuals and regulators as required by HIPAA.

Website Use

You agree to use JNPMentalhealth.com only for lawful purposes. You may not engage in any activity that violates laws, attempts unauthorized access, disrupts site operations, or infringes on our rights.

Intellectual Property

All content, logos, text, images, and materials on this website are the exclusive property of JNP Mental Health and protected by copyright and other intellectual property laws. Unauthorized use is strictly prohibited.

Communications Disclaimer

Contacting us via the website, forms, or email does not establish a provider-patient relationship. A formal relationship is only formed after completing intake, consent forms, and an initial telehealth evaluation.

Electronic communications are convenient but not fully secure for sharing sensitive clinical details — use designated secure patient portals for such information.

Telehealth Disclaimer

All services are provided exclusively through secure, HIPAA-compliant telehealth platforms. By using our services you acknowledge and accept:

• Inherent limitations and risks of telehealth (technical issues, connectivity problems, reduced non-verbal cues)
• Your responsibility to use a private, secure location and reliable internet connection
• That telehealth may not be appropriate for every condition or emergency

We will inform you of any limitations specific to your care.

AI and Automated Tools Disclosure

We may use AI-powered tools for administrative support (e.g., chatbots for scheduling, message routing, or initial intake). These tools do not provide clinical advice, diagnoses, or treatment. All clinical decisions are made solely by licensed professionals.

Sensitive health information should be shared only during scheduled telehealth sessions or through secure clinical channels.

Limitation of Liability

To the maximum extent permitted by law, JNP Mental Health and our affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from website use, telehealth services, or any related activities.

Indemnification

You agree to indemnify and hold harmless JNP Mental Health and affiliates from any claims, liabilities, or expenses resulting from your violation of these terms or misuse of the website or services.

Modifications

We reserve the right to update this Privacy Policy and Terms of Use at any time. Changes will be posted here with a new effective date. Continued use of the website after changes constitutes acceptance.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Contact Information

For questions about this Privacy Policy, to exercise your rights, or to file a complaint, please reach us at: